Is there a Fitbit helpline

Call Customer Care on (877) 623-4997.Visit Customer Support.Call Headquarters on (415) 513-1000.Tweet Fitbit.Follow Fitbit.Follow Fitbit.Follow Fitbit.Watch Fitbit.

How do I report a problem with my Fitbit?

1. Call Customer Care on (877) 623-4997.
2. Visit Customer Support.
3. Call Headquarters on (415) 513-1000.
4. Tweet Fitbit.
5. Follow Fitbit.
6. Follow Fitbit.
7. Follow Fitbit.
8. Watch Fitbit.

How do I get my Fitbit fixed?

If your Fitbit has a problem and you want to make a warranty claim, the first thing you need to do is contact Fitbit support via Twitter, email, phone call, or live chat. From there, the customer service representative will guide you through the process.

How do you get a Fitbit to start working?

Open the Fitbit app and tap Join Fitbit. Follow the on-screen instructions to create a Fitbit account and connect (“pair”) your Fitbit device to your phone or tablet. Pairing makes sure your Fitbit device and phone or tablet can communicate with one another (sync their data).

Who do I contact about my broken Fitbit?

Please contact Fitbit at (877) 623-4997 or visit for troubleshooting assistance. You can refer to the Fitbit Returns & Warranty Policy for more information at

How do you restart a dead Fitbit?

Press and hold the button or buttons on your tracker for 5 seconds. Release the button. When you see a smile icon and the tracker vibrates, the tracker restarted.

Why has my Fitbit stopped working?

You may need to force quit the Fitbit app. From your mobile device, head to Settings>Apps>See all apps>Fitbit>Force Stop. Try turning Bluetooth off and on again. From your mobile device, head to Settings>Bluetooth, then turn the Bluetooth toggle off then on.

Can a broken Fitbit be repaired?

If your Fitbit is broken or it stops waiting, the Fitbit warranty program can help you repair it. When you purchase your Fitbit, you will receive a booklet containing safety instructions. You will also find the limited warranty in the booklet. Fitbit has a one-year limited warranty.

How long do Fitbits last?

How long a Fitbit can hold a charge. Most Fitbit devices can be worn continuously for up to five days without needing a charge, and they will remind you before it’s time for a charging session with on screen battery icons, flashing LED lights, and even audio prompts.

Do Fitbits have batteries?

Fitbit devices come equipped with a rechargeable lithium-ion battery. Clip the end of the charging cable to the port on the back of the tracker. The pins on the charging cable must lock securely with the port. The connection is secure when the tracker vibrates and a battery icon appears on the screen.

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Is there a Fitbit charge 5?

The Fitbit Charge 5 is the best fitness tracker the Google-owned brand has made. It has almost all the same health and fitness features as Fitbit’s more expensive smartwatches, like the Versa 3 and Sense for just $179 (£170, AU$270).

Can I return my faulty Fitbit to Argos?

If you’ve checked the Product Support Site, but do need to return an item within it’s warranty, you can take it to any Argos store or Argos store within a Sainsbury’s supermarket, including orders which were home delivered (unless it’s a large item). …

Why won't my Fitbit turn on or charge?

The USB port or outlet is faulty. Try a different USB port or a UL-certified wall charger. … Make sure you use the charging cable that came with your device, as most cables aren’t compatible with other devices. Check the alignment and try reconnecting your device to the charging cable.

Do Fitbit batteries go bad?

Your Fitbit device’s battery is designed to last approximately 5 days. … If you find that your device’s battery is depleting more quickly than usual, this guide will go over different ways to improve battery life on your Fitbit device.

How do I force restart my Versa Fitbit?

Press and hold the left (single) button and right bottom button until you see the Fitbit logo on the screen. 2. Let go and it will restart.

How do you fix your Fitbit when it wont charge?

1. Clean the charger contacts.
2. Try charging from a different USB port.
3. Try charging from a computer USB port instead of a USB hub.
4. Reset your tracker.

What to do if Fitbit Charge 3 screen is black?

1. Plug the device into the charging cable.
2. While the device is plugged into the charging cable, hold the button down for 15 seconds.
3. Tell the customer to remove their finger from button. …
4. Remove the device from the charging cable.
5. Plug the device into the charging cable again.

Does fitbit have a trade in program?

Once you’ve packaged up the old Fitbit with its charger and any other accessories like extra straps, it’s time to sell. … Best Buy will trade-in several Fitbit models for electronic gift cards, although prices will vary based on the condition and age of the tracker.

Does Fitbit have a one year warranty?

Fitbit warrants to the original purchaser that your Fitbit-branded device and accessories that are new (the “New Product(s)”) shall be free from defects in materials and workmanship under normal use for a period of one (1) year from the date of purchase, except that if you reside in the European Economic Area (EEA) and …

How do you chat with Fitbit?

1. Open the Fitbit app.
2. Select Today at the bottom.
3. Go to your Account icon in the top left.
4. Select Versa from the account pane.
5. Tap Notifications.
6. Select Text Messages.
7. Make sure Text Messaging is set to On and select the app you want to use for text messages.

Why won't my Fitbit sync to my phone?

Troubleshooting steps Bluetooth and turn Bluetooth off and back on. Turn your phone or tablet off and back on. Uninstall and reinstall the Fitbit app. If your Fitbit scale won’t sync after you reinstall the app, log in to your Fitbit account on a different phone or tablet and try to sync.

Does fitbit 2 track steps?

The Inspire 2 features an updated user interface with new on-screen navigation controls. Swipe up on the screen to view battery life and daily stats, including your steps taken, distance covered, calories burned, Active Zone Minutes, sleep duration, sleep score, and more.

Is there a new Fitbit coming out in 2022?

Fitbit devices typically follow a two-year release cycle. The Fitbit Versa 3 was released in August 2020, so we’re therefore hoping to get our first glimpse of the Versa 4 in August 2022.

Can fitbit charge 5 answer calls?

The Charge 5 has GPS, heart rate and nearly all Fitbit’s high-end features. But there’s no microphone for voice commands or taking phone calls. … Fitbit’s more interesting news might be its new Readiness Score, a metric that’s rolling out to other Fitbit devices when using the company’s Premium subscription service.

Is there a new Fitbit coming out in 2021?

Everything you need to know about the 2021 Fitbit Charge A new addition to the Fitbit Charge series arrived in 2021. It’s thinner than the previous version, has a 7-day battery life, and uses an AMOLED display.

Can shops refuse to give you a refund?

If goods aren’t faulty, you CAN’T return them. Unless the shop’s ‘rules’ allow it, or it was bought online. Online is different, because the Distance Selling Regulations mean you can cancel goods within seven working days, even if you’ve merely changed your mind.

How long can you return faulty goods?

Your consumer returns rights after 30 days. If you don’t reject the goods within the first 30 days, and find a fault within the first six months of possessing your faulty goods, you’ll need to give the retailer a chance to make a repair or replacement. If that’s unsuccessful, you can then ask for a refund.

Can you return an opened Fitbit?

If you are unsatisfied with your purchase from Fitbit.com for any reason, you have 45 days from the date of purchase to request a full refund. You may return any Product (as defined below) purchased on Fitbit.com in accordance with the terms below, excluding subscription purchases such as Fitstar and Fitbit Premium.